Service & Maintenance

Stairlift Service and Maintenance

All NEW straight stairlifts and curved stairlifts now come with an inclusive 2 Year Premium Guarantee. And by premium guarantee, we really mean it. For the next two years, your stairlift will be fixed by Norfolk Stairlifts at no extra charge; even if you need an emergency call out on Christmas Day.

After 12 Months we will come out and service your stairlift with all parts and labour completely covered.

Our Norfolk Stairlifts 2 year premium guarantee is so good that we’ll even send you new batteries in the post for your stairlift remote control.

The Norfolk Stairlifts Premium Guarantee covers you for the following:

  • Emergency call outs 365 days of the year
  • All parts covered for 2 Years
  • All labour costs covered for 2 Years
  • Full cover on Bank Holidays and Christmas day
  • Inclusive annual service after 12 months

We’ll even post your remote control batteries when they run out!

Norfolk Stairlifts has been installing stairlifts in the Norfolk and Suffolk area for over 18 years.

Reconditioned Stairlifts Now Come with 12 Months Standard Guarantee

We have now increased our standard guarantee cover on all reconditioned stairlifts to 12 months.

Please note that this does not include servicing which is highly recommended after 12 months. As part of our service, we will contact you at the end of your first year and remind you that your stairlift service is due.

If you would like to discuss these plans in further detail please contact us on: 01953850004

Stairlifts NOT installed by Norfolk Stairlifts

Norfolk Stairlifts also regularly services and repairs stairlifts throughout Norfolk installed by other companies. Norfolk Stairlifts can service or repair most makes and models including Acorn stairlifts and Stannah stairlifts.

Servicing Price

Does your Stannah stairlift or Acorn Stairlift require servicing? Call Norfolk Stairlifts on 01953 850004 to book in your appointment. An annual service of your stairlift will reduce the risk of your stairlift breaking down in the future.

Service Cost (includes 1hr Labour) = £120

After your first service, subsequent annual services cost £105

Breakdown Price

If your stairlift breaks down or needs repairing then please call Norfolk Stairlifts on 01953850004. We can usually repair all makes and models of stairlifts NOT installed by Norfolk Stairlifts.

Breakdown Price: £115 for initial visit (covers labour up to the first half hour, £44 per hour applies thereafter)*

A full diagnosis will be made within the first two hours and your stairlift will be repaired within that time if possible. Extra charges for parts and labour will be provided and discussed with you if applicable.